Terms & Conditions
Terms of Use
This website is provided to you under the following "Terms of Use" and any amendments or supplements made to them that may be posted by CozeeCoo®, LLC Your use of this website confirms your consent to be bound by the terms and conditions of the Agreement and shall be enforceable in the same way as if you had signed the Terms of Use agreement. If you are not willing to accept the terms and conditions in this agreement, we request that you do not use this web site.
Ownership
CozeeCoo®, LLC owns this website. All right to, title to, and interest in the "Content" displayed, including but not limited to the look and feel, the data, the information, the text, the graphics and images, the designs, the trademarks and URL are the property of CozeeCoo®, LLC or its respective partners, agents or third parties.
Changes to the Terms of Use Agreement
CozeeCoo®, LLC may make modifications to the Terms of Use Agreement from time to time and will post any such changes on the web site. Your continued use of the web site or placement of orders following the posting of changes constitutes your acceptance of any such changes.
Privacy Policy
CozeeCoo®, LLC may store information you enter on our site when you provide information about yourself during the creation of a customer account, inquiry submissions, purchases, promotion participation, or registering for our newsletter. You may choose to not provide certain personal information, but this may limit your ability to use certain aspects of the site.
CozeeCoo®, LLC collects, uses and shares your personal data to improve the quality of our services, to notify you of specials, promotions, and to enhance and personalize your shopping experience.
CozeeCoo®'s Privacy Policy applies to use of this site, and its terms are made a part of these Terms & Conditions by this reference. Additionally, by using the site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
At any time you may choose to stop receiving electronic communication from cozeecoo.com by:
Clicking “Unsubscribe from this list” at the bottom of the newsletter.
E-mailing CozeeCoo®, LLC Customer Service at Contact Us.
Rules of Conduct
This website and all content and information therein is provided strictly for personal, non-commercial use. Unauthorized use of the website is prohibited. You may not reproduce, copy, distribute, sell, rent, modify, publish, publicly display, adapt, or create derivative works from the content of the website. CozeeCoo®, LLC reserves the right to terminate your access to the website at any time and for any reason, with or without cause. If you wish to terminate your own account please contact our customer support at Contact Us.
Please send any concerns regarding our privacy policy to our Customer Service page.
Electronic Communication
When you communicate with us through our website or other forms of electronic media, you are communicating with us electronically. You agree that all electronic communication that we provide to you is equivalent to communications in writing and will have the same effect as if they were in writing and signed by the party sending the communication.
Compliance with the Law
You agree to comply with all applicable local laws regarding your use of this web site, including, and without limitation, laws regarding import/export of technical data by virtue of your online transmission.
User Conduct
You understand and agree that all "content" as referenced above is the sole responsibility of the person with who the Content originated. Therefore, you are responsible for all content that you disseminate or transmit through or by means of the website. You agree that you will not use the CozeeCoo®, LLC website in any way to:
- Post, disseminate, or transmit any content that is unlawful, harassing, defamatory, abusive, threatening, obscene, harmful, or invasive of another's privacy;
- Post, disseminate, or transmit and content that infringes or violates any party's copyright, trademark, patent, trade secret, or other proprietary right;
- Post, disseminate, or transmit any worms, viruses, or other harmful or destructive files, codes or programs;
- Post, disseminate, or transmit any unauthorized advertising, promotional materials, spam or any type of unsolicited mass e-mail to people or entities that have not agreed to be a part of such mailings;
- Impersonate or falsely misrepresent any person or entity to hide the origin of any content transmitted through the CozeeCoo®, LLC website;
- Post, disseminate, or transmit and content that you do not have the right to do so.
- Act in any manner that might disrupt another user's ability to engage in real-time exchanges of communication;
- Interfere with or disrupt in any way the website or servers or networks connected to the CozeeCoo®, LLC website;
- Electronically stalk or harass another user;
- Collect or store personal data about others;
- Engage in any activities that would violate personal privacy rights of others;
- Use the CozeeCoo®, LLC website for any illegal purpose; or international law.
- Intentionally or unintentionally violate any applicable local, state, national, or international law.
Protection of Intellectual Property Rights
You understand that all content throughout the CozeeCoo®, LLC website (Intellectual Property Rights) is protected by copyrights, trademarks, patents or other proprietary rights and laws. With the exception of a written authorization signed by an authorized CozeeCoo® employee, you agree not to copy, modify, rent, lease, loan, sell, assign, distribute, license, reverse engineer, or create derivative works based on the CozeeCoo®, LLC website or any content available throughout the website.
Content Storage
You agree that CozeeCoo®, LLC has no responsibility or liability for the deletion of or failure to store any messages, communications, or other Content maintained, disseminated, or transmitted through the CozeeCoo®, LLC website.
Pricing
We will add sales tax for those orders delivered to specific states that require a sales tax charge. Each customer is solely responsible for all sales/use taxes applicable to orders shipped to all other locations.
Risk of Loss
All items purchased from CozeeCoo®, LLC are delivered to shipment carriers. The risk of loss and title for such items pass to you upon our delivery to the carrier. At the same time, if a package is not received, please Contact Us so we can work together through the next steps.
Fabric Disclaimer and Cleaning Instructions
CozeeCoo®, LLC fabrics are 100% organic cotton. CozeeCoo®, LLC guarantees all products to be free of manufacturer defects for 3 months from the purchase date. This guarantee applies to the original purchaser only and does not include normal wear and tear, fabric thinning, pilling, or damage to the material from outside forces. Please Contact Us if you believe you have received a defective product.
When washing any of your baby’s clothes, think less is more. You want to use a detergent that doesn’t contain any fragrances, dyes, or other extras that can irritate your baby’s already sensitive skin. You will also want to avoid anything that has optical brighteners. Just a nice, gentle cleaner is all that is needed. Please no bleach. It’s also important that your detergent doesn’t leave any residues that could cause irritation or leave the fabric not as soft as before. You can add white vinegar to the wash as a natural fabric softener. Wash on gentle cycle with cold water. This will help maintain the quality of the fabric for longer. Hand washing is another alternative. Just be sure to completely rinse all of the soap from the item so it won’t discolor the fabric or irritate baby’s skin.
- Cold water
- Gentle cycle
- Hang or lay flat to dry.
- Tumble dry on low heat or cool setting.
The product lifespan is defined as roughly 54 washes.
Hospital-Grade Washer & Dryer
Industrial washing machines typically launder at 400 degrees Fahrenheit with bleach to meet industry standards. In this case the product lifespan is roughly 25 washes.
Disclaimer
CozeeCoo®, LLC makes no warranties as to the results that may be obtained from the use of the CozeeCoo®, LLC website or as to the accuracy, quality, or reliability of any information obtained through the site.
You understand and agree that any information downloaded from the CozeeCoo®, LLC website to your personal computer is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such information.
Limitations of Liability
You understand and agree that under no circumstances will CozeeCoo®, LLC be liable for indirect, special, incidental, or consequential damages of any sort, however caused by the use of the CozeeCoo®, LLC website.
Indemnification
You agree to indemnify and hold harmless CozeeCoo®, LLC, its directors, officers, employees, agents, co-branders, and affiliates, from and against any and all liability, loss, claim, demand, dispute, damages, including without limitation, reasonable attorneys' fees and costs of litigation resulting from or in any way connected with your use of the CozeeCoo®, LLC website.
Patent & Trademark Notices
The CozeeCoo® garment is a patent pending design, protected by law. The CozeeCoo® logo (image and "CozeeCoo") is protected by trademark law.
Suspension or Termination of the Website
You agree that CozeeCoo®, LLC, in its sole discretion, at any time, may suspend or terminate your use of the site, and may remove or delete any or all of your Content within the site without prior notice to you. Further, you agree that CozeeCoo®, LLC will not be liable to you or to any third party for the consequences of any suspension or termination of your use of or access to the site.
Limitations of Actions Against CozeeCoo®, LLC
You agree that any claim or cause of action coming from your use of the CozeeCoo®, LLC website or the Terms of Use Agreement must be filed within one year after such claim or cause of action arose or it shall be forever barred, notwithstanding any statute of limitations or other law to contrary.
DOMESTIC US SHIPPING POLICY
(Please scroll down for the International Shipping Policy)
Please understand once items are shipped, we are NOT responsible for the delayed delivery by the carrier (USPS, UPS, DHL, etc.) or the loss of items.
We highly recommend the paid shipping option (through UPS) if you need to track your package.
Please note that additional domestic charges may occur at the customer’s expense. These rates and shipping times are calculated at checkout according to the shipping locations, current world circumstances (such as weather, natural disasters, etc.) and shipping rates. Rates may change.
Estimated Shipping Times
USPS and UPS Priority Mail Express
Domestic Next day 1-2 business days
USPS and UPS Priority Mail
Domestic 3-5 business days
We reserve the right to not ship to certain areas, in the event shipping charges are too costly.
Due to our holiday closure, orders placed between 12/18 and 12/28 will be fulfilled starting 12/29.
Domestic US Shipping Methods
We ship using USPS or UPS for domestic orders.
CozeeCoo®, LLC reserves the right to cancel any order.
INTERNATIONAL SHIPPING POLICY
Please understand once items are shipped, we are NOT responsible for the delayed delivery by the carrier (USPS, UPS, DHL, etc.) or the loss of items.
We highly recommend the paid shipping option (through UPS) if you need to track your package.
Please note that charges may occur at the customer’s expense where additional duties and taxes may apply. These rates and shipping times are calculated at checkout according to the shipping locations, current world circumstances (such as weather, natural disasters, etc.) and shipping rates. Rates may change.
Estimated Shipping Times
USPS and UPS Priority Mail Express
International 3-5 business days
USPS and UPS Priority Mail
International 6-10 business days
We reserve the right to not ship to certain areas, in the event shipping charges are too costly.
Due to our holiday closure, orders placed between 12/18 and 12/28 will be fulfilled starting 12/29.
Important Disclaimer for Orders Shipping Outside of the USA:
When ordering from CozeeCoo.com, the customer/recipient is responsible for assuring the product can be lawfully imported to the destination.
Customs policies vary widely. Customs delays can affect original delivery estimates. Some countries don't charge import fees for shipments that fall below a minimum value. Other countries may subject packages to import taxes, fees, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the package arrives at the country of destination. Please contact the customs office of the destination country for more information.
Import Fee calculations are (among others):
- Product category and price
- Shipping costs and package weight
- Customs clearance channel
- Import taxes based on custom duty amounts
These charges are not included in CozeeCoo®'s product price or shipping and handling cost. Such charges are the buyer’s responsibility as we only charge the transportation fee for orders.
Import Regulations
The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country.
Note:
- Customs offices in some countries or regions require the importer of record to provide a form of identification before releasing a shipment, such as a Passport, Tax ID, etc.
International Shipping Methods
We ship using USPS or UPS for international orders. International customers are responsible to pay all taxes and duties, should they occur when their local post office delivers the package.
Keep in mind international orders will take longer to receive than domestic shipping times.
CozeeCoo®, LLC reserves the right to cancel any order.
DOMESTIC US RETURN POLICY
(Please scroll down for the International Return Policy)
Domestic US Return
We hope you love your order, like so many of our customers do. However, if you have questions, concerns or are not satisfied with your purchase and would like to request a return label and refund, please send us a message (along with your order number, name or email) on CozeeCoo®'s Contact Us page (US domestic orders only). Due to the nature of our product, returns are only accepted for unused garments in the original packaging. Refunds will be returned to the original method of payment excluding shipping charges (including a return flat rate of $7) once the package is received.
We are confident in our size chart as it's based off of the World Health Organization (WHO) child growth standards. The best fit measurement is determined by the height/arm span. Please refer to our size chart located on our product (shop) page. We understand measurements can come in an array of beautiful baby figures. If for any reason the CozeeCoo is still not fitting properly, please send us a message on our Contact Us page so we can work together to ensure a proper fit for your baby.
Domestic US Exchange
We do not offer exchanges. If you require a different size, please go through the return steps above. If you have any questions, please reach out to our Contact Us page.
Domestic US Damaged/Defective
If your item arrived damaged or became defective due to a manufacturers defect within 30 days, we will gladly help you replace the item. You must email a picture of the defect along with your order number to jennifer@cozeecoo.com.
In the event a product is sold out, CozeeCoo®, LLC has the right to cancel the order and refund the amount paid.
If you have any questions, please do not hesitate to contact us at Contact Us.
Warranty expires when the product is re-distributed.
INTERNATIONAL RETURN POLICY
International Return
We hope you love your order, like so many of our customers do. However, if you have questions, concerns or are not satisfied with your purchase and would like to request a refund, please send us a message (along with your order number, name or email) on CozeeCoo®'s Contact Us page. Refunds will be returned to the original method of payment excluding shipping charges. Shipping charges are at the customer's expense. International returns are not accepted. If a refund is granted, please consider passing forward the CozeeCoo to a family in need.
We are confident in our size chart as it's based off of the World Health Organization (WHO) child growth standards. The best fit measurement is determined by the height/arm span. Please refer to our size chart located on our product (shop) page. We understand measurements can come in an array of beautiful baby figures. If for any reason the CozeeCoo is still not fitting properly, please send us a message on our Contact Us page so we can work together to ensure a proper fit for your baby.
International Exchange
We do not offer exchanges. If you require a different size, please go through the return steps above. If you have any questions, please reach out to our Contact Us page.
International Damaged/Defective
If your item arrived damaged or became defective due to a manufacturers defect within 30 days, we will gladly help you replace the item. You must email a picture of the defect along with your order number to jennifer@cozeecoo.com.
In the event a product is sold out, CozeeCoo®, LLC has the right to cancel the order and refund the amount paid.
Warranty expires when the product is re-distributed.
If you have any questions, please do not hesitate to contact us at Contact Us.
